FAQs

Stop your vehicle in a safe location and immediately activate your automobile’s hazard or emergency flashing lights. Call or ask someone to call 911 to summon the police. If you are injured or anyone else at the scene appears to be injured, ask the 911 dispatcher to send an ambulance.

Don’t tell anyone at the crash scene that the collision was your fault, or that you did anything wrong, or that you caused the wreck. Do not apologize.

Don’t lose your temper. Avoid arguing with anyone about who did what, why the collision occurred, or who is at fault. Don’t shout or curse at anyone and don’t insult anyone. Do not communicate with anyone who caused the accident, other than to ask whether medical attention is needed.

Be polite to and cooperative with the investigating law enforcement officer. Don’t argue with the officer or state trooper at the scene and don’t offer opinions about who is at fault; just answer the officer’s questions and provide a clear explanation of what happened.

If you feel pain, stiffness, or unusual sensations in any part of your body, report these symptoms to investigating law enforcement personnel at the scene. Seek medical evaluation as soon as possible, preferably on the same day as the collision, if you are injured or think you may be injured.

Obtain the investigating law enforcement officer’s name and organizational affiliation, i.e., Virginia State Police, Newport News Police, Hampton Police, York County Sheriff’s Department, Williamsburg Police, James City County Police, etc. Obtain the full name and automobile insurance carrier of all involved vehicle drivers, and the full names, addresses, and telephone numbers of everyone who witnessed the collision. Safeguard all documents and information given to you by the investigating police officer/state trooper.

Take photographs showing the location of all involved vehicles before they are moved. Obtain photographs of visible damage to the involved vehicles. Photograph physical evidence at the crash scene such as skid marks and gouge marks on the pavement, and debris such as broken glass, etc. on or beside the highway. Photographs visible injuries such as bruises, scrapes or abrasions, cuts or lacerations, wounds, etc.